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BUYER FAQ

Hereunder you will find a list of frequently asked questions and their answers, we hope this section will shed more light on our relationship with buyers all over the world.


What types of diamonds are available at Denir?

Denir Diamonds sells all types of colored diamonds, all of which are completely natural, white diamonds are available as well.


To which countries is it possible to receive delivery of purchased diamonds from your company?

We are able to send diamonds to any location that international transport companies provide services to in accordance with insurance and security stipulations. We will be happy to answer your questions if in doubt whether specific countries fall into this category.


What payment facilities are available to purchase diamonds?

Payments can be received by bank wire transfers, PayPal or credit card.


If we did not find the diamond we were looking for, what can we do?

You can turn to us for a diamond search on specific diamonds that are not found on our online stock list. In the event you are a Denir VIP club member you will receive all the search facilities available at no charge.


What is your company policy regarding returns?

Denir allows 30 days for all colored diamonds that were purchased from Denir without any customer explanation for the reason of the cancellation of the sale. The customer is liable for the shipping and handling charges as well as any costs involved for the verification of the authenticity of the returned diamond against the sold item.


Do you collect purchase taxes for your products?

Denir does not collect purchase taxes although the client might be liable in his own country. We recommend making the necessary checks with the tax authorities in your country before you execute any purchase.


Can we also purchase jewelry at Denir?

You can make an order to purchase jewelry set with diamonds from our company collection catalogue that appears on our website or by making a special custom order.


What guarantees do you offer at the time of a purchase?

Guaranteed Natural Fancy Colored diamonds only, certified by a reputable Gemological Laboratory. We deal only with 100% conflict free diamonds. If you are not fully satisfied we offer a 14 Day Money back Guarantee, No questions asked!


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